Privacy Policy

ATV Safari Langkawi respects your privacy and is committed to protecting the personal information you provide when using our website, making a booking, participating in our activities, or communicating with us.

This Privacy Policy explains how we collect, use, store, and protect your personal information.

1. Information We Collect

We may collect the following types of personal information:

Personal Information

  • Full name

  • Contact number

  • Email address

  • Nationality, where required

  • Age or date of birth, where required for participation or insurance purposes

  • Emergency contact information, where applicable

Booking Information

When you make a booking with ATV Safari Langkawi, we may collect:

  • Selected ATV package

  • Booking date and time

  • Number of participants

  • Selected ATV type or category

  • Adult and child participant information, where applicable

  • Special requests

  • Hotel or resort information for pickup services

  • Pickup and drop-off information

  • Booking reference number

  • Other information necessary to manage your activity

Safety & Participant Information

For safety purposes, we may ask participants to provide relevant information such as:

  • Age

  • Relevant physical or medical conditions

  • Pregnancy status, where relevant to participation safety

  • Injuries or mobility limitations

  • Emergency contact details

  • Other information that may affect safe participation in ATV activities

This information is collected only where reasonably necessary to help us provide our activities safely.

Insurance Information

Where Personal Accident Insurance or other insurance coverage is included or selected as part of your package, we may collect information required by the relevant insurance provider.

This may include:

  • Full name

  • Identification or passport information, where required

  • Date of birth

  • Nationality

  • Contact information

  • Other information required for insurance registration or claims

Such information may be shared with the relevant insurance provider where necessary.

Payment Information

Payments may be processed through secure third-party payment providers.

ATV Safari Langkawi does not normally store your full credit or debit card details on our systems.

Payment providers may independently collect and process information required to complete your transaction according to their respective privacy policies and security requirements.

Website Information

When you visit our website, certain information may be collected automatically, including:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Pages visited

  • Website usage information

  • Referral source

  • Cookies

  • Analytics information

This information helps us understand how visitors use our website and improve its performance and user experience.

2. How We Use Your Information

Your personal information may be used to:

  • Process and manage ATV bookings.

  • Confirm, modify, reschedule, or cancel bookings.

  • Communicate booking confirmations and updates.

  • Send booking reminders.

  • Manage participant registration.

  • Arrange hotel or resort pickup and transportation.

  • Provide the selected ATV package or activity.

  • Manage safety and emergency requirements.

  • Arrange insurance where applicable.

  • Process payments and refunds.

  • Respond to enquiries and customer support requests.

  • Improve our activities, website, and customer experience.

  • Maintain appropriate booking and business records.

  • Prevent fraud or misuse of our services.

  • Send follow-up messages after your activity.

  • Request feedback or customer reviews.

  • Send promotional offers and marketing communications where you have agreed to receive them.

  • Comply with applicable legal, accounting, tax, insurance, and regulatory requirements.

3. Sharing Your Information

ATV Safari Langkawi respects your privacy and does not sell or rent your personal information.

Where necessary, we may share relevant information with:

  • Payment service providers.

  • Online booking system providers.

  • Travel and activity booking platforms.

  • Website hosting providers.

  • IT and technology service providers.

  • Email or messaging service providers.

  • Transportation or pickup service providers.

  • Insurance providers, where applicable.

  • Tour guides or operational personnel where necessary for the activity.

  • Professional advisers where legally necessary.

  • Government, regulatory, or law enforcement authorities where required by law.

We aim to share only the information reasonably necessary for the relevant service.

Third-party providers are expected to handle personal information appropriately and in accordance with applicable privacy and data protection requirements.

4. Online & Third-Party Bookings

Our ATV packages may also be available through third-party booking platforms, travel marketplaces, tour operators, travel agents, or other authorised partners.

When you make a booking through a third-party platform, that provider may collect and process your personal information independently.

The provider may then share relevant booking information with ATV Safari Langkawi so that we can manage and provide your booked activity.

We encourage customers to review the privacy policies of the relevant third-party platform before submitting personal information.

5. Hotel Pickup Information

Where hotel or resort pickup is included or requested, we may collect:

  • Hotel or resort name

  • Pickup location

  • Room number, where necessary and voluntarily provided

  • Customer contact number

  • Pickup time

  • Number of passengers

This information will be used only as reasonably necessary to arrange and coordinate your transportation.

Relevant information may be shared with authorised drivers or transportation providers where required to complete the pickup service.

6. Data Security

We implement reasonable administrative, technical, and organisational safeguards designed to protect personal information against:

  • Unauthorised access

  • Loss

  • Misuse

  • Alteration

  • Unauthorised disclosure

  • Destruction

Access to personal information is limited to personnel and service providers who reasonably require the information to perform their duties or provide services.

However, no internet transmission, website, electronic storage system, or online payment system can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:

  • Manage bookings and activities.

  • Maintain customer and transaction records.

  • Manage insurance matters where applicable.

  • Handle enquiries, complaints, incidents, or disputes.

  • Meet accounting and tax requirements.

  • Comply with applicable legal and regulatory obligations.

  • Enforce our agreements and policies.

When personal information is no longer reasonably required, we may securely delete, destroy, or anonymise it, subject to applicable legal requirements.

8. Cookies

Our website may use cookies and similar technologies to:

  • Improve website functionality.

  • Remember visitor preferences.

  • Analyse website traffic.

  • Understand how visitors interact with our website.

  • Improve website performance.

  • Support booking functionality.

  • Enhance the overall user experience.

Some third-party services integrated into our website may also use cookies according to their own privacy policies.

You may disable or manage cookies through your browser settings. However, disabling certain cookies may affect the functionality of parts of our website or booking system.

9. Analytics & Website Services

We may use analytics, booking, payment, communication, or other technology services to operate and improve our website.

These services may process certain technical information, such as:

  • IP address

  • Device information

  • Browser information

  • Website interactions

  • Pages visited

  • General usage information

The information may be used to understand website performance and improve our services.

10. Marketing Communications

With your consent or where otherwise permitted by applicable law, we may send information about:

  • ATV promotions

  • Special discounts

  • New packages

  • Seasonal offers

  • Group activities

  • Team-building packages

  • Family packages

  • Special events

  • Other ATV Safari Langkawi activities

Marketing communications may be sent through channels such as email or messaging services, depending on the contact information and consent you have provided.

You may request to stop receiving marketing communications at any time by using the available unsubscribe method or contacting us directly.

11. Booking Notifications & Customer Communication

We may contact you regarding your booking through email, telephone, WhatsApp, SMS, or other communication channels you have provided.

These communications may include:

  • Booking confirmation

  • Payment confirmation

  • Booking reminders

  • Pickup information

  • Changes to activity times

  • Weather or operational updates

  • Safety information

  • Rescheduling or cancellation information

  • Post-activity follow-up

  • Customer feedback or review requests

Operational communications necessary to manage an existing booking are separate from optional promotional communications.

12. Photography & Videography

Photographs or videos may be taken during ATV Safari Langkawi activities.

Where images or videos are intended to be used for advertising, social media, website content, or other promotional purposes, we will handle such use in accordance with applicable consent and privacy requirements.

If you have concerns regarding the use of an identifiable photograph or video, please contact our team.

13. Your Rights

Subject to applicable law, including the Personal Data Protection Act 2010 (PDPA) of Malaysia, you may have rights relating to your personal information.

These may include the right to:

  • Request access to your personal information.

  • Request correction of inaccurate or incomplete information.

  • Withdraw consent to certain processing where applicable.

  • Request that we stop using your personal information for direct marketing.

  • Make enquiries regarding how your personal information is collected, used, or disclosed.

To exercise these rights or make a privacy-related enquiry, please contact ATV Safari Langkawi using our official contact details.

14. Children & Young Participants

Some ATV Safari Langkawi packages may be suitable for children or participants under 18 years old.

Where information about a child or young participant is required for booking, safety, insurance, or participation purposes, the information should be provided by or with the consent of their parent or legal guardian where required.

We do not knowingly collect unnecessary personal information from children.

Information relating to young participants will only be used where reasonably necessary to manage their participation, safety, booking, or applicable insurance arrangements.

15. Third-Party Links

Our website may contain links to third-party websites or services, including:

  • Social media platforms

  • Online payment services

  • Booking platforms

  • Maps and navigation services

  • Travel marketplaces

  • Review platforms

  • Other external websites

ATV Safari Langkawi is not responsible for the privacy practices, security, or content of independent third-party websites.

We encourage you to review the respective privacy policies of these services before providing personal information.

16. International Visitors

ATV Safari Langkawi welcomes customers from Malaysia and overseas.

Where you make a booking through an international booking platform, payment provider, travel marketplace, or other third-party service, your personal information may be processed by that provider in another country.

Such processing will also be subject to the privacy practices and terms of the relevant provider.

17. Changes to This Privacy Policy

ATV Safari Langkawi may update this Privacy Policy from time to time to reflect changes in:

  • Our services

  • Booking processes

  • Technology

  • Payment methods

  • Business operations

  • Legal or regulatory requirements

The latest version will be published on our official website.

We encourage customers to review this Privacy Policy periodically.

18. Contact Us

If you have questions about this Privacy Policy, wish to make a privacy-related request, or would like more information about how your personal information is handled, please contact us:

ATV Safari Langkawi
Langkawi, Kedah, Malaysia

Email: booking@atvsafari.biz
Phone / WhatsApp: +6017-7077 0077

We are committed to handling personal information responsibly and in accordance with applicable Malaysian privacy and data protection requirements, including the Personal Data Protection Act 2010 (PDPA).